The City of Springfield has a new Utility Billing system to a new software platform, offering a more user-friendly online experience, improved account management tools and greater overall efficiency.
With SpryEngage you can:
- View account information
- Access past and current bills
- Make secure online payments
- Enroll to make automatic payments
- Enroll in paperless billing
- Update contact information
- Manage multiple accounts in one place
Access Tools:
- SpryEngage Portal: https://myaccount.springfieldohio.gov
- Online Bill Pay: https://www.paydici.com/city-of-springfield-oh/search/landing
- Automated Phone Payment System: 1-833-320-5865
New Account Numbers & Updated Bill Format
All customers will receive a new utility account number.
Bills will also feature a refreshed layout to improve clarity and readability.
How to Register for SpryEngage
(Available starting December 8)
A detailed step-by-step guide with screenshots is available here: SpryEngage Registration Guide
or follow these instructions to register.
- Visit the portal: https://myaccount.springfieldohio.gov
- Click Sign Up
- Click Find My Account Number
- Select the Previous Account Number field
- Enter your full previous number, including the dash
- Click Search
- Your new account number will appear
- Enter your old account number and the amount of your last bill
- Complete all required fields and click Next
- Agree to the Terms and Conditions
- Optional: choose to receive news and offers
- Click Sign Up, then select Register
You are now signed in to SpryEngage. On your first login, you may choose to take a guided portal tour.
Important Notes
- AutoPay customers do not need to take action. Your AutoPay information will transfer automatically.
- If you pay through your bank, please update your payment details with your new account number to ensure proper processing.
Temporary Online Payment Outage
To complete the system transition, online payments will be unavailable:
Thursday, December 4 at 5:00 PM – Monday, December 8 at 8:00 AM
- During this time, payments may be made:
- In person at City Hall
- By mail
- Through drop boxes located at:
- S. Fountain Ave. (between E. High St. & E. Main St.)
- 2100 Lagonda Ave.
Stormwater Billing Update
Beginning in December, all residential properties within City limits will receive monthly stormwater billing, if you are not already on a monthly cycle.
We’re Here to Help!
Utility Billing Office
937-324-7365
utilbill@springfieldohio.gov