NOPEC is an energy aggregation program chosen by more than 250 Ohio communities to provide natural gas and/or electricity to residents and small businesses. By purchasing gas and electricity in bulk, NOPEC is able to pass potential cost benefits along to participating customers.
Below are some key FAQs, or you can learn more at www.nopec.org/letter.
What is NOPEC?
NOPEC is the largest public retail energy aggregation in Ohio, serving nearly 1,000,000 customers in 250 member communities. We buy electricity and natural gas in bulk, passing the benefits on to our customers. Since 2001, NOPEC has saved our customers hundreds of millions of dollars on their energy costs.
Why did I receive a letter from NOPEC?
You live in a NOPEC community. This means that the residents in your community voted to allow governmental opt-out energy aggregation. Your community leaders chose to join NOPEC. NOPEC negotiates electric rates exclusively for NOPEC community members. NOPEC is required by the Public Utilities Commission of Ohio (PUCO) to send these enrollment letters every 3 years to all residents and small businesses that qualify to participate in the NOPEC electric aggregation.
What do I need to do?
To remain a NOPEC customer, there is no action required from you. You don’t need to fill out or return anything. All eligible electric accounts are enrolled into the aggregation’s Standard Program option. You can view additional NOPEC rate options, including Monthly Variable, 12- and 24-Month Fixed Term products, and 100% renewable content options online at nopec.org/electric or by calling NOPEC’s 24/7 Customer Care Center at 1-855-667-3201.
I want to opt out of NOPEC. What do I need to do?
If you want to choose another electric supplier or return to the utility’s Price to Compare (PTC), fill out the opt-out form included with your letter and return it according to the instructions provided.
What does NOPEC charge for its services?
NOPEC receives no public funds, and its member communities and customers are not charged any dues or fees. NOPEC’s administrative expenses, such as the cost of enrollment mailings, staffing, and expenses, are paid for by fees from our energy supplier.
Are there any monthly fees that will be added to my bill if I enroll in NOPEC’s Electric Program?
No. You will be billed for the electricity that you use. There are no additional fees from NOPEC.
Is NOPEC an additional charge on my bill?
No, NOPEC is not an additional charge on your bill. In Ohio, everyone’s electric bills are split into two costs: one to the supplier and one to the utility. The supply charge goes to the entity that provides the actual electricity. NOPEC leverages its bulk purchasing power to secure competitive supply rates for its customers, and this appears on your bill as the supply charge. The transmission fee is paid to your local utility company for delivering the electricity to your home or business. Whether you are a NOPEC customer or choose a different supplier, you will always see both the supply charge and the transmission fee on your bill, as both are necessary parts of receiving electric service in Ohio.
If I enroll in NOPEC, will I be switching utilities?
No, you will not. Your utility will still be The Illuminating Company, Ohio Edison, or American Electric Power (AEP). They will continue to deliver your electricity, read your meter, and send your bill. NextEra Energy Services, through NOPEC, will provide your electric supply. Your electric supply charges show up as a separate line item on the bill you receive from your utility.
Will my service be interrupted when I switch suppliers?
No, your electric service will not be interrupted.
What do I need to do to enroll in NOPEC?
If you received an enrollment letter in the mail, you do not need to do anything to stay in NOPEC’s electric program. Your account will automatically be enrolled for the next three year term starting with your June 2026 meter read date.
What are NOPEC’s rates?
In the enrollment letter you received, the initial price for NOPEC’s Standard Program option is listed for NOPEC customers. You can verify NOPEC’s Standard Program price online at nopec.org/electric. All eligible accounts will automatically be enrolled in this option beginning with your June 2026 meter read. NOPEC also offers a Monthly Variable Price that is 6% below the utility’s Price to Compare (PTC) and 12- and 24-Month Fixed Term rates. To view pricing on these electric program options, visit nopec.org/electric or call NOPEC’s 24/7 Customer Care Center at 1-855-6673201.
Enrollment in the Monthly Variable Price is limited and subject to availability.
Why do rates seem higher than usual this year?
Electric rates are increasing due to rising costs associated with ensuring adequate electricity supply, particularly during periods of high demand. To address this, PJM—the regional transmission organization overseeing the electric grid across 13 states, including Ohio—establishes a “capacity charge.” In recent years, PJM’s capacity charges have risen substantially. Key factors driving this increase include a reduction in the number of operating power plants and escalating electricity demand from residences, businesses, and technological sectors. Data centers, especially those supporting artificial intelligence applications, consume significant amounts of energy and typically operate continuously, imposing a consistent load on the power grid. While AI and data centers play a role in these rate increases, they are not the sole contributors.
What if I previously enrolled in NOPEC’s Monthly Variable Price program?
Customers currently enrolled in NOPEC’s Monthly Variable Price program that want to continue to receive the Monthly Variable Price must contact NOPEC’s Customer Care Center at 1-855-667-3201.
If I previously enrolled in one of the Fixed Term products, do I need to do anything now?
There is no action needed at this time to continue your enrollment under your requested Fixed Term product. Your account will remain enrolled under your preferred product based on the confirmation letter and updated Terms of Service that were sent to you at the time of your election.
If I enroll in NOPEC and change my mind, are there any termination fees?
You may terminate the agreement at any time without penalty. You will have to pay for the electricity supplied by NOPEC until the date the switch takes effect, but there are no early termination fees.
I want to enroll in NOPEC, but I didn’t receive an enrollment letter. What do I do?
There are several reasons why some customers may not have received an enrollment notice:
• You may have previously signed a notice from the utility that prohibits them from releasing a customer’s information to independent suppliers.
• You may be under contract with another supplier and are not eligible.
• You may have been inadvertently excluded from the database acquired from the utility.
• You may be ineligible because you are on a Percentage of Income Payment Plan (PIPP) or Home Energy Assistance Program (HEAP) or are not current on your payments to the utility.
• You may have requested to be on the “Do Not Aggregate” list.
For more information, contact NOPEC’s 24/7 Customer Care Center at 1-855-667-3201.
If I opted out three years ago, do I have to opt out again?
By law, if a customer opted out three years ago and did not choose an alternative supplier, remaining with their utility’s Price to Compare (PTC), they must opt out again.
Why do I have to pay for the stamp to mail my opt-out form?
NOPEC is a Council of Governments representing our member communities. We give all our customers an opportunity to opt out of NOPEC at any time without any termination fees or penalties. To control operating costs, we do not pay postage costs to mail in an opt-out notice. To save postage costs, you can also fax your opt-out form to 440-774-4422 or call NOPEC’s 24/7 Customer Care Center at 1-855-667-3201.
How do I permanently get removed from the aggregation enrollment mailing list?
Call NOPEC’s Customer Care Center at 1-855-667-3201.
If I’d like to speak to someone regarding my questions, who can I call?
Call NOPEC’s Customer Care Center at 1-855-667-3201. They are available 24/7 to take your call. We also encourage you to visit our website at nopec.org for more information.