If a residential property owner’s basement floods during rain events, an application may be submitted to the Utilities Maintenance Division to request consideration to participate in a program to eliminate basement flooding caused by surcharging of the City’s collection system. The City will conduct an investigation to determine if plumbing changes or if the installation of a backwater valve would correct the situation. The City may reimburse the owner up to $3,000 towards the cost of these plumbing changes. For additional information please contact the Service Center, 937-525-5800.