Make the Right Call – Your Guide to 911 and 211 Resources

We know that we should dial 911 for emergencies. But, what sort of emergency? Could some calls to 911 be served by some other means? No one wants anyone in our community to be discouraged from dialing 911, but we do want those in our community to know what resources are available to them.

In addition to 911, our community also benefits from an informational telephone line called 211. The 211 service is in place to meet non-urgent needs, and to direct callers to the services and resources that they need, when they need them. The 211 service is free and provided by the United Way of Clark, Champaign and Madison Counties.

So, which calls are appropriate for 911 and which for 211? Learn more here.

When should I call 911?
Call 911 for urgent, life-threatening emergencies. These include, but aren’t limited to, chest pain, traumatic injury, a structure fire or a crime in progress.
Why is this important?
Knowing the difference in 911 and 211 allows those in our community to get the assistance they need, when they need it. When we make the right call, we’re connected to the proper resources more efficiently. It just means better service to the people in our neighborhoods.
When should I call 211?

Call 211 for information and non-urgent services. Is there a tree down in your neighborhood, but you’re not sure how to report it? Call 211. Do you have a doctor’s appointment, but need to know how to access transportation? Call 211. Want to know where to find a food pantry or where to get a hot meal? Call 211.

Call 211 for more information on:

  • Housing
  • Utilities
  • Employment support
  • Childcare
  • Physical and mental health resources
  • Substance abuse treatemnt
  • Support for seniors
  • Support for persons with disabilities
Who makes 211 possible?
Our community 211 service is operated by the United Way of Clark, Champaign & Madison Counties, and sponsored by Clark County Department of Job & Family Services, Clark County Family & Children First Council, the Community Health Foundation and the Springfield Foundation.
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