Utility Billing in Springfield, Ohio

The Utility Billing Divison is responsible for assessing, billing, and collecting for utility services provided by the City.

Payment Locations

Payment of Accounts Can be Made at the Following Locations:

  • City Hall, 76 East High Street – First Floor Get Directions
  • Drop Box located on the sidewalk on the north-west side of City Hall (Fountain Avenue)
  • Drop box on sidewalk in front of the City Service Center, 2100 Lagonda Avenue
Pay Online

Customers can pay their City of Springfield Utility Bill online:

If your service is disconnected, do not pay your bill online.  Please call our office at 937-324-7365.

Note:  Google Chrome will not work with the payment websites.

Billing Rates
Autopay Setup
Customers interested in signing up for automatic bank draft can go to DirectPaymentPlan.com to sign up. If you have any questions regarding this service, please call (937) 324-7365.

Please Note: To prevent identity theft, the Service Application may be submitted either of the following ways:

  1. Turn in the Service Application with Picture ID, at City Hall, 76 E High Street, 1st Floor, Springfield.
  2. Download and print the Service Application. Fill out and sign the application, and then you MUST have it notarized. You may then fax to (937) 328-3471, email to aluttrell@springfieldohio.gov, or mail to Utility Billing, 76 East High Street, Springfield, OH 45502.
Frequently Asked
How can I pay my Utility Bill? - You can pay by mail; in person; online; or by automatic deduction from your checking or savings account. You can choose to sign up for automated bill payments through www.DirectPaymentPlan.com. If you have any questions regarding this service, please call (937) 324-7365.
What determines the amount of my stormwater fee? - The fees are based on a billing unit called an Equivalent Stormwater Unit (ESU). Each ESU is equal to 1,898 square feet of hard surface.
Why do I have to pay the stormwater fee when my property is completely covered with grass or trees? - Stormwater runs off all properties, including vacant ones that are covered with trees and grass.
Why do I have to pay the stormwater fee when my property doesn’t drain to the stormwater system? - City ordinance says any property draining to the city stormwater system shall pay a stormwater fee.
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Mr. Andrew Luttrell

Utility Billing Manager

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